Ticket refund

Ticket refunds are available by logging into your account in My Tickets. The possibility and amount of a refund depends on the Carrier’s terms and conditions and the time remaining before departure, so it is essential to read the Terms of carriage before purchasing a ticket.

Just click the Return ticket option. Your refund requests will be processed individually by our consultant during office hours.

It is worth bearing in mind that most carriers do not allow the return of the ticket on the day of departure, or the deduction of the ticket fee is 90%.


1. Bus service cancelled
2. Changing the date or time of the travel
3. Edit passenger data