Planning a trip and have questions about buying a bus ticket online? Wondering if you need to create an account, what the ticket refund looks like, or if a ticket on your phone is enough? On bilety.pl we have launched a new section Questions and Answers (FAQ), where we have gathered the most frequently asked questions from passengers in one place – from purchase and payment to travel and refunds.
What will you find in the FAQ section?
- Clear step-by-step answers about purchasing a ticket – from searching for a connection, through payment, to receiving a PDF ticket by email.
- Information about available payment methods, such as BLIK, payment cards or fast PayU transfers, as well as the currency of transactions.
- Explanation of when a customer account is required, what it is used for, and how it makes managing bookings and ticket refunds easier.
Travel, ticket and luggage
- Information about the ticket form – whether an electronic ticket on your phone is sufficient, when a printout is needed, and which trip the purchased ticket is valid for.
- Rules for transporting luggage, bicycles and traveling with children, as well as the required documents for domestic and international trips.
- Practical tips before departure, including how early to arrive at the station and where to check the exact bus departure location.
Refunds, changes and exceptional situations
- Step-by-step instructions on how to return a ticket – from the customer account level or by contacting the service office, also in case of purchase without registration.
- Refund rules depending on the carrier and time before departure, information about non-refundable tickets and the absence of the “Ticket Refund” button.
- Tips on what to do in case of a canceled trip, no available seats, or the need to purchase a ticket for a different time.
Why is it worth checking the FAQ before buying a ticket?
- You’ll make decisions faster and avoid unpleasant surprises – you’ll find answers even before clicking “Buy Ticket”.
- You’ll save time, because you can handle many things independently, such as returning a ticket, changing data, or recovering your password.
Before buying a bus ticket online, check out the Questions and Answers section and see how convenient it is to plan your trip with bilety.pl.
